Frequently Asked Questions

SmileDirectClub Clear Aligners

What are SmileDirectClub clear aligners?

Our clear aligner treatment includes several sets of tight-fitting, custom-made, BPA-free clear plastic trays that gradually shift teeth into their desired position.

How do SmileDirectClub clear aligners straighten teeth?

Our clear aligners come as a set of multiple aligners. Each aligner will make slight adjustments to tooth positioning, a process that is reviewed and approved by a SmileDirectClub-affiliated registered Australian dentist or orthodontist before you undergo treatment. You’ll begin wearing a new set of aligners as prescribed, advancing you to the next stage of your new smile. We make it even easier by shipping your aligners directly to you.

What are SmileDirectClub clear aligners made of?

Our aligners are made of a smooth, comfortable, BPA-free plastic that won't irritate your cheeks and gums like traditional metal braces often do.

Are SmileDirectClub clear aligners trimmed in a scalloped fashion or straight across?

SmileDirectClub clear aligners are trimmed in a straight fashion across the top, allowing us to get optimal turning force to straighten your teeth. This also eliminates the need for buttons or attachments, which are generally considered unsightly or uncomfortable.

How do I know if I’m right for SmileDirectClub clear aligners?

Every SmileDirectClub order begins with a free Smile Assessment, followed by a remote impression kit or a free SmileShop appointment to determine if you are a candidate for treatment. The clear aligner system is designed for minor to moderate teeth correction, including space between teeth, crowding, rotations, and some bite correction. Am I a Candidate?

How long do I need to wait after having my wisdom teeth removed before I can start with SmileDirectClub?

If your SmileDirectClub-affiliated dentist or orthodontist determines you're eligible for treatment, you will typically need to wait six weeks after having your third molars (or wisdom teeth) extracted before starting our treatment. If your oral surgeon feels it’s safe, you may be able to start earlier with a signed letter confirming that it is safe for you to undergo SmileDirectClub clear aligner treatment.

What if I still have my wisdom teeth?

If your dentist has recommended removal of your wisdom teeth, then please follow that direction. If not, you can purchase our remote impression kit or book a 3D image appointment and a registered Australian dentist or orthodontist will review and approve your smile plan. And if it is determined that SmileDirectClub clear aligner treatment isn’t right for you, we will refund the cost of your impression kit.

Am I a candidate for SmileDirectClub if I have an implant?

The registered dentist or orthodontist assigned to you will review your smile and determine if SmileDirectClub aligners are the best fit for you. If they determine you are not eligible for treatment, the cost of your impression kit will be refunded in full.

Can I use SmileDirectClub clear aligners if I have missing teeth?

The registered dentist or orthodontist assigned to you will review your smile and assess your eligibility for SmileDirectClub aligner treatment are the best fit for you. If they determine you are not eligible for treatment, the cost of your impression kit or a 3D image appointment is fully refundable.

Impression Kit & 3D Image Process

How do I choose between an impression kit or a scan?

A free 3D image appointment can be done at any SmileShop. In a 30-minute appointment, a SmileGuide will make a 3D image of your smile and send it directly to our lab to generate your custom smile plan, which will be reviewed and approved by a registered Australian dentist or orthodontist. SmileShops are located in Sydney, Melbourne, and Brisbane. Find one near you on our Locations page. If you are not located near a SmileShop, or if you’d rather get started in the comfort of your own home, request a prescribed impression kit to be sent to your door. Simply use the kit to take impressions of your smile, then send the impression kit back to us. Return shipping is included. All you have to do is drop your completed kit in the mail!

Where can I buy an impression kit or a new smile kit?

You can purchase an impression kit for $79 here.

Is the cost of my impression kit refundable?

Remote clear aligner therapy isn't right for everyone. That's why we'll refund the cost of your impression kit if the dentist or orthodontist determines our clear aligners aren't a fit for you. If you require a refund to be processed, simply call our customer care team at 1800 515 197 after learning about your eligibility.

I lost the registration code in my impression kit / new smile kit. What do I do?

We can help! Give us a call at 1800 515 197 or send us a chat. All you'll need is your receipt. Simply provide the date of the purchase and your order number, and we can generate a new code for you.

What if I make a mistake on my impressions?

If our lab receives distorted impressions that prevent them from creating an accurate 3D model that would allow our registered Australian dentist or orthodontist to assess your eligibility for treatment, we will contact you regarding sending another impression kit. We'll refund the price of the replacement impression kit at the time of aligner purchase.

Can someone walk me through using the impression kit?

We can help. Your all-in-one aligner box features an instructional booklet, but we also have video support here on our Facebook page.

What is a SmileShop?

If you are eligible for treatment, it’s your first step to getting a straighter smile. During your visit, a SmileGuide will take a 3D image of your current smile, which will be used to create a treatment plan that will be reviewed and approved by a registered Australian dentist. The best part is you only have to go once, and it’s just 30 minutes. Say goodbye to waiting rooms!

Where are SmileShops located?

Our SmileShops are located in Sydney, Melbourne and Brisbane, and coming soon in additional locations. For a list of shops, visit our Locations page.

How do I schedule a scanning appointment?

Simply book a scan on our Locations page. You’ll be given a few dates and times to choose from and our team will follow-up online to confirm your scheduled appointment.

What happens if I am late for my appointment?

Life happens, and sometimes you run late. Please call us at 1800 515 197 and let us know when we can expect you to arrive at the SmileShop. We'll do everything in our power to work you into the schedule.

What if I need to reschedule my appointment?

Give us a call at 1800 515 197 at least 24 hours before your appointment time to reschedule your appointment and avoid a possible cancellation fee.

How long does the scan take?

About 20 to 30 minutes, give or take.

How does the scanning technology work?

Our SmileGuides use a highly accurate 3D optical camera to capture an image of your smile, including your teeth and gum lines. This 3D image helps our affiliated dentists and orthodontists determine if you are eligible for SmileDirectClub treatment and allows our lab to create a personalised treatment plan that is reviewed and approved by one of our registered Australian dentists or orthodontists.

What are the SmileGuide's qualifications?

SmileGuides come from a variety of backgrounds and are trained to efficiently and accurately capture a 3D image of your smile. Many of our SmileGuides are registered dental assistants, dental hygienists, or home health aides. We actively monitor and evaluate the quality of their work—including your experience. Our SmileGuides are able to answer any questions you have about our service, our process, our technology, and many questions about straightening your smile using clear aligners.

What if I’m not in a scanning market or can’t or don’t want to go to a SmileShop?

That’s no problem at all. We also offer an easy-to-use, prescribed impression kit that includes an online photo assessment and dental impressions. Order a kit to be sent to your door here!

Treatment Process

Does a licensed dentist or orthodontist review my case?

Yes. Your new smile will be reviewed, modified (if necessary) and approved by a registered Australian dentist or orthodontist. This ensures your new smile is improved and aligns within the "Standards of Care." For more details, read our blog post.

Can I view what my expected results will be after treatment is completed?

Yes, after we receive your impressions or 3D image, we create a custom treatment plan which shows a before and after 3D visualization of how your teeth will move with treatment, for review and approval by a registered Australian dentist or orthodontist. If the dentist determines that our clear aligners aren't the right fit for you, we'll be happy to refund your impression kit. You can see examples of how our custom treatment plans work by visiting our Results page.

How long is the typical treatment process?

The registered Australian dentist or orthodontist assigned to review and approve your smile plan will determine the required treatment length for your needs, but we straighten most smiles in an average of 6 months.

Can I use SmileDirectClub clear aligners on only my upper or lower teeth?

It’s possible. The registered Australian dentist or orthodontist assigned to your case will decide what the safest and best treatment option is for you.

How do I use my Chewies?

We include Chewies with your aligners to help you get a tighter fit. Simply insert your aligners, put your Chewie between your teeth, and chew as if it were a piece of gum. Use your Chewies for 10–15 minutes at a time, 2–3 times per day.

Why don’t my aligners cover my molars?

Because we custom-make your aligners to fit your mouth, our goal is to make your aligners the appropriate size to realign your smile while being as unobtrusive as possible. Your aligners should cover at least one third of each molar.

How often should I wear my aligners?

Wear your aligners all the time, as directed by your treatment plan. Take them out for eating and drinking.

Will my teeth hurt during treatment?

Much like the days after a good workout at the gym, most people experience some tooth soreness for a few days after wearing new aligners. This is perfectly normal. It is a sign that your aligners are working by moving your teeth into a straighter position. This soreness should gradually go away after the first few days of wearing new aligners. If the pain doesn't go away, contact our customer care team at 1800 515 197.

Are there any visits to a dental office during treatment?

Most SmileDirectClub customers don't need to make any additional visits to a dental office during their clear aligner treatment (for reasons related to this treatment) aside from regular dental cleanings.

What happens if I lose an aligner?

If you lose one of your aligners, you will need to order a replacement right away. The cost for replacements is only $149 per tray. Your replacement aligner will generally ship within 3–5 weeks of placing the order. During that time, you will need to wear the previous aligner to ensure that your teeth do not shift back to their original position. To order a replacement aligner, please call our customer care team at 1800 515 197.

What happens after my clear aligner treatment is complete?

Protect your investment! We strongly recommend you safeguard your new smile with our custom-fit SmileDirectClub clear retainers. Without retainers, teeth have a tendency to shift back to their original positions. Keep them from moving back with our custom-fit retainers. One set costs $149 and is available to purchase toward the end of your treatment. Call our customer care team at 1800 515 197 about 4–5 weeks before you finish your smile plan to place your order.

How do I preserve my new smile after treatment?

As with any orthodontic treatment, you should wear a retainer regularly to maintain your new smile. You'll wear your retainers 24 hours a day (except for eating and drinking) for the first two weeks. After that, you should wear your retainers only while you sleep. We recommend replacing your retainers every six months to keep them fresh.

How do I change my email or mailing address on file?

Making changes to your account information is easy. Log in to your account on our website or call us at 1800 515 197 to update your shipping address, email, phone number, or credit card on file. We’re happy to help you keep your contact information current.

Does my purchase include free teeth whitening?

It is included in the cost of your clear aligner therapy. All aligner kits include bright on™ teeth whitening so you can brighten your smile while you straighten it.

How can I keep track of when to change my aligners?

You can keep track of your aligners by logging into your account on our website. Click on your dashboard to enter the date on which you start wearing your first set of aligners and let the dashboard do the rest. You can log-in to see when you’re scheduled to change to your next set, which aligner you should be wearing, and how many days and aligners you have left in your smile plan. If you ever get off course because of a vacation or forget to wear your aligners, you can always reset your dashboard by clicking the "Get Back on Track" button.

What's the Club warranty?

If at the end of your smile plan, having followed the treatment guidelines, you haven’t achieved a straighter smile, contact us so your registered Australian dentist or orthodontist can re-evaluate your results. If your re-evaluation is approved by the regsitered Australian dentist or orthodontist, you may be eligible for additional aligners to continue your journey. Don’t forget: You need to notify us within 30 days of completing your smile plan for the warranty to remain valid.

To maintain your warranty:

  • Wear your aligners as directed;

  • Register your aligners at; and

  • respond to each 90-day check-in by sending an email with the requested photos


How much do SmileDirectClub clear aligners cost?

First, you’d get started with our $79 remote impression kit or free 3D imaging appointment at a SmileShop. Once your eligibility is confirmed and your smile plan is ready, you have two convenient package options to choose. With Package 1, Single Pay, make a one-time payment of $2,499 which is up to 60% less than traditional metal braces.* Or, you can chose Package 2, SmilePay™, with a deposit of $399 and $99 a month for 24 monthly payments, which includes 2 sets of retainers to maintain your straighter smile for a total price of $2,775.


*Price comparison between treatment with SmileDirectClub aligners (single payment of $2,499) and $7,000 median cost for an 18-month treatment using traditional orthodontics for a patient with mild to moderate misalignment. Source.

What forms of payment are accepted?

We accept all major credit cards (Visa, Mastercard and American Express).

Do you offer an affordable payment plan?

Yes! With Package 2 SmilePay™, pay a deposit of $399 and monthly payments of $99 a month for 24 months, which includes 2 sets of retainers to keep your straighter smile in place, for a total price of $2,775. However, if you choose Package 1, pay in one single payment, you can get your new smile for $2,499.

Can I pay off my SmilePay™ early?

Yes! Call 1800 515 197 and we'll be happy to help you process your payment for the remaining balance.

Can I use insurance to pay for SmileDirectClub clear aligners?

Depending on your private health insurance provider and policy, you may be eligible for reimbursement for part of the cost of SmileDirectClub clear aligner treatment through your private health fund. We can assist you with making a claim by providing any required treatment plan documents and itemised invoices. For tips on checking your insurance coverage, please visit our Insurance Page.

Do you accept insurance payment methods?

If your dental plan provides orthodontic benefits you may be reimbursed directly from your insurance company after purchasing your aligners. SmileDirectClub doesn't accept direct payment from insurance companies. We can get you the forms you need to file your claim for reimbursement.

Does SmileDirectClub accept CareCredit?

CareCredit is only available in the USA.

Is there a money-back guarantee?

If one of our registered Australian dentists or orthodontists determines that you are not eligible to undergo SmileDirectClub clear aligner treatment, we’ll gladly refund the cost of your impression kit. If, within the first 30 days of your treatment plan, you’re dissatisfied for any reason, contact us to return your aligners. Learn more on our Returns page.

Can I combine discounts or offers on my impression kit or scan and treatment purchases?

No, sorry. You can only use one promo code per purchase.

What is Single Pay?

Single Pay is the payment option that offers our overall best value and lowest price. Save over other payment options with a one-time payment of $2499 and you'll be on your way to a smile you'll love!

What is SmilePay™?

SmilePay is our convenient monthly payment option. All we need to get started is a low down payment of $399. No credit checks. No forms to complete. Then, we will charge your desired method of payment $99 a month for 24 months.

What is HFD?

HFD is only available in the USA.

bright on™

What is bright on?

bright on is our premium whitening, a full system of teeth whitening that gets your teeth to their brightest bright.

How do I use bright on?

Use morning and evening daily for 1 week. Brush teeth first – do not floss. Open the bright onpen and twist the bottom until gel is visible on the brush. Brush the gel onto your front top and bottom teeth in a circular motion and wear for 5 minutes. (When paired with our LED accelerator light, wear for up to 10 minutes.) Avoid putting gel on your gums. The gel will lightly foam as it penetrates.

After 5 minutes, spit out the excess foam. Do not rinse, eat or drink for 20 minutes. Avoid foods and drinks that easily stain teeth (wine, coffee, etc.) for 24 hours.

How long does bright on whitening last?

A 1-week supply of bright on contains 4 pens (each pen contains 4 applications), and when used twice daily will get your teeth to their brightest bright. The results last for up to 90 days.

How often can I use bright on?

We recommend using a 1-week supply of bright on once every 90 days.

What does the LED accelerator light do?

Enhance the power of your bright on premium teeth whitening with the same type of LED light technology used by dentists. This cool blue LED light activates our Bright Boost™ formula to work even faster.

How do I use the LED accelerator light?

First brush your teeth but do not floss. Then open the bright on premium whitening pen and twist the bottom until the gel is visible on the brush. Brush the gel onto your front top and bottom teeth in a circular motion. Then plug the light into your phone using the appropriate attachment, insert it into your mouth and wear it for up to 10 minutes. It’s normal for the gel to foam on your teeth and it’s harmless if you happen to swallow some. Once finished, take out the light and spit out any excess gel.

How do I clean the LED accelerator light?

Remove the detachable Android and iPhone cables from the LED light to avoid damaging them. Using lukewarm water, rinse and wipe off the mouthpiece. Allow the light to dry in a well-ventilated place. Once dry, pack it into its plastic case.

Is bright on vegan?

Yes, bright on is vegan, gluten-free, soy-free and lactose-free.

Can I use bright on if I have fillings, bonding or veneers?

Using teeth whitening with bonding or fillings can discolour your teeth. bright on does not whiten veneers.

Where can I buy bright on?

You can purchase bright on here.

Can I return bright on?

If your bright on is defective, give us a call on 1800 515 198. We will process your refund and send you a return shipping label so you can send the bright on back to us.

Other frequently asked questions

What is the SMILECHECK™ system?

SMILECHECK is our proprietary technology system that connects you and your registered Australian dentist or orthodontist and manages your treatment plan and dental case records. Through a secure provider portal, your registered Australian dentist or orthodontist can view images and dental impressions, and prescribe your treatment. This system allows SmileGuides and lab technicians to perform their work and manage your case file. And SMILECHECK provides you, the customer, with direct access to upload photos and images, manage your account, and view your treatment plan.

Is there a minimum age required to use SmileDirectClub clear aligners?

Our minimum age requirement is 12 years old, and patients must have all permanent teeth present, except for wisdom teeth (referred to as "third molars" as well) For patients under the age of 18, we need a parent or guardian's consent on the Medical / Dental History Form provided during the evaluation step to proceed with the SmileDirectClub clear aligner treatment.

Does SmileDirectClub ship internationally?

At the moment, SmileDirectClub clear aligners are only available to eligible customers in the U.S., Canada, Australia, and New Zealand.

Do you have before and after photos of patients who have used the SmileDirectClub clear aligners?

Yes. We have several before and after photos and video testimonials on our Results page.

Can I purchase impression kits for friends or family members?

Yes, you may purchase impression kits and aligners for more than one individual. The best way to do so is for each individual to have an account tied to a unique email address, regardless of who made the purchase. While we’re actively working to update our platform to allow a single user account to manage multiple customers, for now you will need to purchase each kit under a different email address to ensure proper prescription and monitoring of treatment. If you only have one email address, there are many free email services available that you can use to create a new email account.

I cancelled my SmileDirectClub account. Can I reopen it?

Yes! If you cancelled or deleted your account, you can restart with SmileDirectClub at any time. To get started, submit another Smile Assessment by selecting Am I A Candidate?

I wasn’t eligible for treatment when I purchased my impression kit or SmileShop visit. I’ve since addressed the concerns (cavities, wisdom teeth, etc.). Can I use SmileDirectClub now?

If you’ve addressed the eligibility concerns raised by the registered Australian dentist or orthodontist, you may be able to restart the eligibility assessment process. To get restarted, submit a new Smile Assessment by selecting Am I A Candidate?

What if I think my teeth need more movement at the end of my smile plan?

We’re here to help you get a straighter, brighter smile. If at the end of treatment, having followed the treatment plan as recommended by your registered Australian dentist or orthodontist, you don’t achieve a straighter smile or the results you had hoped for, contact us so your registered Australian dentist can re-evaluate your results. If your re-evaluation is approved, you may be eligible for additional aligners to continue your journey. Learn more about our Club Warranty on the Returns page.